Frequently Asked Questions
How do I know if I am in the Consolidated Sanitary District (CSD)?
You can check your location on our service area map or contact our department for assistance.
What should I do if I experience a sewer backup?
Call our 24/7 hotline immediately at 315-435-3157.
We will dispatch a team to inspect and address the issue.
Are there any costs for sewer services?
There is no direct cost for emergency response and regular maintenance services.
These costs are covered by the sanitary sewer unit charges on your County tax bill or billed back to your municipality.
How can I prevent sewer backups?
Visit our Preventing Basement Backups page for tips on how to reduce the risk of sewer backups in your home or business.
Who should I contact for new sewer connections or capacity assurance reviews?
Submit a Capacity Assurance form to WEP for review.
For detailed instructions and forms, visit our Capacity Assurance Program page.
Contact Us
For any questions or concerns, please contact us. |