Is there anything I can do to prevent a basement backup?  

Yes! Visit our Community Resource page, Preventing Basement Backups, for steps property owners can take to reduce their risk.

What if I am not in the Consolidated Sanitary District? 

If you are not located in the CSD, call your town or village for assistance. Usually, this is your municipal Department of Public Works (DPW).  

What if I am not connected to the public sewer system? 

If you are not connected to the public sewer system, contact a licensed plumber or service expert.  

Will my insurance policy cover any damages? 

In general, standard insurance policies do not cover basement backups. Contact your insurance provider with any questions regarding their policies or to request additional details on coverage.  

How much does your service cost? 

There is no direct cost for our service. Costs are covered by the sanitary sewer unit charge or billed back to your municipality. 

Do I need to be present for the service call? 

In general, you do not need to be present for our sewer service inspection. Most times the problem can be diagnosed without access to your home or business. If your request is not urgent, we can schedule a visit at a time that is convenient for you.