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Our Vision

The Onondaga County Department of Emergency Communications is a nationally accredited 9-1-1 Center that achieves the highest degree of public confidence.  Our personnel are recognized for their professionalism, integrity, exemplary customer service, commitment to public safety, leadership and innovation.

We are committed to saving lives, protecting property, assisting the public in their time of need, and ensuring the safety of our first responders through prompt, accurate, impartial, and professional call taking, dispatch and support services.

We have earned the public’s trust and are challenged daily to maintain that trust.  Every telephone call, every radio transmission and every service we provide demands our utmost attention and effective response.


We provide the highest level of customer service to the citizens and public safety agencies that we serve, treating our customers with dignity and respect, while striving to meet their needs.

We effectively manage our resources, with fiscal prudence, in order to ensure an effective public safety response and a financially secure and well-maintained 9-1-1 Center and communications infrastructure.

We embrace a future course of change, improvement and challenge focused on accomplishing our strategic goals, including keeping pace with advances in technology that improve interoperability and accessibility to our services;  efforts to control escalating operating costs;  replacement of aging or inadequate communications infrastructure; and the all-important sharing of resources.

We form integral partnerships with our customers, all levels of county government, neighboring counties, state and federal agencies, and our vendors, and will work together in accomplishing the strategic goals of the Onondaga County Department of emergency Communications.




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