Mary Ellen Botsford, Public Safety Telecommunicator
Kevin Spraker, Public Safety Dispatcher
PST Mary Ellen Botsford
On December 17, 2009 Public Safety Telecommunicator Mary Ellen Botsford was working as a call taker at the 9-1-1 Center when she received a call from a citizen who had just found her mother unconscious and not breathing. After PST Botsford obtained all pertinent information, she sent the call for dispatch. She then proceeded to instruct the caller to perform chest compressions until emergency medical service personnel arrived on the scene. PST Botsford’s calm demeanor during this stressful situation helped the caller remain calm as well. When EMS personnel arrived they were able to establish a pulse and bring the patient back from full arrest.
The professionalism and skill she displayed were instrumental in the positive outcome of this situation. In recognition of her substantial contribution to the Department of Emergency Communications, PST Mary Ellen Botsford has been selected as Employee of the Month for December 2009.
PSD Kevin Spraker
In recognition of his substantial contribution to the Department of Emergency Communications, we offer Public Safety Dispatcher Kevin Spraker congratulations for a job well done. During his time assigned to the 9-1-1 Center’s Technical Services staff PSD Spraker has proven to be a great asset to the Department of Emergency Communications.
In a recent illustration of his “can-do” attitude, he developed a solution to getting ANI-ALI data from the servers at the 9-1-1 Back-up Operations Center to the main facility. This was necessary to provide important data for the new NICE application. While others did not think that this could be accomplished PSD Spraker accepted it as a challenge and succeeded in finding a solution.
No matter the situation he is faced with, he finds a way to fix the problem or come up with a solution. The professionalism and skill consistently displayed PSD Kevin Spraker are instrumental in the continued smoother operation of the 9-1-1 Center. Therefore, he has been selected as Employee of the Month for December 2009.
Donna Dennis, Public Safety Dispatcher
PSD Donna Dennis
In recognition of PSD Donna Dennis’ substantial contribution to the Department of Emergency Communications, we offer congratulations for a job well done.
On November 9, 2009, PSD Dennis was working as a call taker when she answered a call from a woman who spoke only Spanish. PSD Dennis immediately connected with Language Line and was able to determine that the woman was calling form Boston, MA. and that her son had been the victim of a homicide in Puerto Rico. The caller reported that she had gone to her local police detectives but found that they were not on duty during weekends. Instead of advising her to contact her local police again after the weekend PSD Dennis helped her. Through PSD Dennis’ patience and professionalism, she was able to determine that the suspect in her son’s homicide might be in the custody of the Onondaga County Sheriff’s Office using a false name. PSD Dennis notified not only the jail officials but also the City of Syracuse Police Criminal Investigations Division. In the end the suspect at the jail was identified as the suspect in the homicide case and an arrest was made. PSD Dennis’ pursuit of this incident was timely, as the jail had received release papers for the suspect.
The professionalism and dedication displayed by PSD Dennis were instrumental in the arrest of this suspect. Therefore, it is my pleasure to inform PSD Donna Dennis of her selection as Employee of the Month for November 2009.
Wendy Jacuk, Public Safety Telecommunicator
Tedi Spooner, Supervisor of Dispatch Operations
PST Wendy Jacuk
In recognition of PST Wendy Jacuk’s substantial contribution to the Department of Emergency Communications, we offer congratulations for a job well done.
On October 20, 2009 PST Jacuk was working as a call taker at the 9-1-1 Center when she overheard a fellow call taker receive a call reporting a sexual assault. As her co-worker gathered the necessary information, including the suspect’s description, PST Jacuk recalled another sexual assault that had occurred three weeks earlier. Knowing that Sheriff’s detectives were investigating the initial assault case, she contacted the Abused Person’s Unit and relayed the newly received information. As a result, the suspect was located, apprehended, and charged with both incidents. For her contributions in bringing this case to a close PST Jacuk was awarded an Onondaga County Sheriff’s Certificate of Merit.
The professionalism and skill displayed by PST Jacuk were instrumental in apprehending this suspect. Therefore, it is my pleasure to inform PST Wendy Jacuk of her selection as Employee of the Month for October 2009.
SDO Tedi Spooner
In recognition of SDO Tedi Spooner’s substantial contribution to the Department of Emergency Communications, we offer congratulations for a job well done.
On October 30, 2009, SDO Spooner was working as an East Zone dispatcher when she became aware of a reported burglary in Dewitt in which several handguns were stolen. She recalled earlier that day while working as a call taker she received a call reporting that someone was selling a quantity of guns that he had just “robbed”. The anonymous caller gave a description of the suspect and a general area where this was occurring. PSD Spooner reported this information and as a result, the Dewitt and Syracuse Police became aware of each other’s incident, which allowed them to begin working together. This enabled the Syracuse Police to make an arrest that same day.
Additionally, PSD Spooner anticipated that a tape request would be made for this call and noted the time to make the tape retrieval easier. She even went so far as to deliver the tape to the Dewitt Police on her way home from work later that day. Dewitt Chief of Police Gene Conway later sent a letter to this Department complimenting her work on this incident.
The dedication and skill displayed by PSD Spooner were instrumental in apprehending this suspect. Therefore, it is my pleasure to inform PSD Tedi Spooner of her selection as Employee of the Month for October 2009.
Tiffany Nicholas, Public Safety Dispatcher
In recognition of PSD Tiffany Nicholas' substantial contribution to the Department of Emergency Communications, we offer congratulations for a job well done.
On July 23, 2009 PSD Nicholas was assigned to the Operation Impact position when a City of Syracuse Police unit called out a vehicle refusing to comply. The suspect had attempted to ram the police unit off the road. A failure to comply ensued. This failure to comply lasted for over thirty minutes with the suspect eventually striking a citizen on a bicycle and leaving the scene. During this incident PSD Nicholas remained poised and confident. She entered stellar notes, monitored multiple units, maintained control of the air, and quickly updated units with additional information and locations. Later Syracuse Police personnel called the 9-1-1 Center to compliment her notes, documentation, and overall handling of the call.
Her calm demeanor and professionalism were instrumental in the capture of this suspect. Therefore, it is my pleasure to inform PSD Tiffany Nicholas of her selection as Employee of the Month for August 2009.
Jon Barrett, Public Safety Dispatcher
Thomas Rotella, Public Safety Dispatcher
Charles Cerio, Public Safety Shift Supervisor
Jenna Gross, Public Safety Dispatcher
Chuck Combs, Supervisor of Dispatch Operations
Todd Hildreth, Public Safety Dispatcher
Cynthia Cieloch, Public Safety Dispatcher
Richard Moses, Public Safety Dispatcher
Mary Vadnais, Public Safety Dispatcher
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