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The Training Division continued to develop its network of resources and support based on the increasing demands of new technology, Homeland Security, and staff development.  This network provided training for new employees, updated training requirements, new equipment and technology, on-going refreshers, and numerous other topics.

Training for New Employees and Positions

Training for newly hired or promoted employees in Public Safety titles includes incident coding and entry, telephone operation and answering skills, special answering equipment for ADA compliance, computer aided dispatch (CAD) system operation, emergency medical dispatch (EMD) procedures, 9-1-1 Center policy and procedures, the Criminal History Arrest Incident Reporting System (CHAIRS), the New York Statewide Police Information Network (NYSPIN), leadership and supervisory skills, Onondaga County geography, training regarding the procedures of agencies served by the 9-1-1 Center, and training on various other topics. In addition, the Department of Emergency Communication utilizes guest instructors to discuss penal law, domestic violence, stress management, civil liability.  New employees also participate in “ride alongs” with various agencies.  At the conclusion of the classroom portion of their training new hires have extensive on-the-job training with individual experienced communication training officers.

In-Service Training

In-service training is provided to employees on a regular basis on a variety of topics such as the New York State Police Information Network (NYSPIN) re-certifications, Emergency Medical Dispatch (EMD) procedure updates, CPR-AED training, the Onondaga County Interoperable Communications System (OCICS), and Computer Aided Dispatch (CAD) system updates. 

The Training Division also provides refresher training to employees returning to work after an extended absence.  In addition, the Training Division provides remedial training on an as needed basis to employees who are determined to have performance deficiencies in specific areas.

OutReach Programs

Departmental training was also shared with member agencies and services that directly interact with the 911 Center.  This included outreach training programs and self-study materials.



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