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Welcome to the Department of
Emergency Communications - 911 Center



We hope to be able to educate, inform and make it easier for you to utilize our services. Find out about our mission statement and philosophy and get the answers to some frequently asked questions. Bet you don't know how many agencies we serve! We'd like you to know all there is about how to report a fire and what different questions you may be asked if you were to report a medical emergency or report a crime.

We have an extensive community education program that teachers, seniors and neighbors will be interested in and we'd like you to know that we serve populations with special needs and comply with ADA requirements.

We are a CALEA Accredited Public Safety Communications Center, initially accredited on March 23, 2002 and re-accredited every 3 years.  We are currently in the process of being re-certified for the eight time in 2023.

We encourage you to contact us with your comments, and hope you check our links to other 9-1-1 Centers, government sites and interesting Public Safety pages.



If you would like to compliment a 911 center employee please use the "Compliments" link on the left side of this page.

iCAD Events 911 Phone Call Survey
Emergency Notification Registration
Text - To - 911
NY Alert text_to_911
Submit FOIL Request  
FOIL Request Nurse Navigation

Onondaga County 9-1-1 Center
3911 Central Avenue
Syracuse, New York 13215

Ph. 315-435-7911

Computer aided dispatch
mobile for public safety

Information pertaining to COVID-19 (Coronavirus)

can be found by clicking the

links below


Health Department


Centers for Disease Control




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