Client Services |
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For all Technical & Radio questions, problems or concerns please contact the appropriate group below for assistance. |
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| Alarm Center / Silent Night |
ANI - ALI Database Issues |
| AVL Issues |
CAD (Computer Aided Dispatch) |
| Everbridge / NY Alert |
Fire Station Printing |
| Mapping / Common Places |
MDT's (Mobile Data Terminals) |
| Netviewer |
Paging / Text Messaging |
| Unit Updates (Police/Fire/EMS) |
VOIP Testing / Routing issues |
| Wireless Testing / Routing issues |
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Send an Email to E9-CAD@ongov.net or call 315-435-1446 during business hours |
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| OCICS Radio System |
Radio alias changes |
| Radio Problems |
Radio statistics |
| Syracuse FD VHF Alerting |
UHF paging for County fire / EMS |
Send an Email to Radio@ongov.net or call 315-435-1468 during business hours |
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For information on approved radios visit the OCICS - TLMR page on our site |
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| Emergency Audio Reviews |
Personnel Complaints |
| MDT Password Resets |
Day to day operations issues |
Call the on-duty shift supervisor |
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Special Situations - Email e9-premisehistory@ongov.net |
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To download the Special Situation form <Click here> |
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Response Plan inquiries & updates - Email e9-responseplanteam@ongov.net |
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Policy & Procedure - Email donaldgrevelding@ongov.net |
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Audio Reviews (Non-complaint) - Email e9incidentreview@ongov.net |
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For any urgent matter, after hours, the on duty shift supervisor may be contacted for assistance
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