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Client Services

  For all Technical & Radio questions, problems or concerns please contact the appropriate group below for assistance.
Alarm Center / Silent Night ANI - ALI Database Issues
AVL Issues CAD (Computer Aided Dispatch)
Everbridge / NY Alert Fire Station Printing
Mapping / Common Places MDT's (Mobile Data Terminals)
Netviewer Paging / Text Messaging
Unit Updates (Police/Fire/EMS) VOIP Testing / Routing issues
Wireless Testing / Routing issues  


Send an Email to E9-CAD@ongov.net or call 315-435-1446 during business hours

OCICS Radio System Radio alias changes
Radio Problems Radio statistics
Syracuse FD VHF Alerting UHF paging for County fire / EMS


Send an Email to Radio@ongov.net or call 315-435-1468 during business hours

  For information on approved radios visit the OCICS - TLMR page on our site
Emergency Audio Reviews Personnel Complaints
MDT Password Resets Day to day operations issues


Call the on-duty shift supervisor

  Special Situations - Email e9-premisehistory@ongov.net
  To download the Special Situation form <Click here>

Response Plan inquiries & updates - Email e9-responseplanteam@ongov.net

  Policy & Procedure - Email donaldgrevelding@ongov.net
  Audio Reviews (Non-complaint) - Email e9incidentreview@ongov.net




For any urgent matter, after hours, the on duty shift supervisor may be contacted for assistance



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