"The
mission of the Onondaga County 911 Center is to provide optimum
quality emergency dispatch service to our customers and emergency
service providers in the most cost-effective manner. Our customers
are the citizens of Onondaga County and the public safety agencies
that utilize the services, of this center."
- Citizens are customers. Citizens are the most
important people to our Center.
- Citizens are not dependent on us. We are dependent
on them.
- Citizens are not an interruption of our work;
they are the purpose of it. We are not doing them a favor by
serving them; we are fulfilling our obligation by doing so.
- Citizens are not outsiders to our business;
they are part of it.
- Citizens are not cold statistics -- names
on data files and computer printouts. They are flesh and blood
human beings with biases, prejudices, feelings and emotions
like our own.
- Citizens are not someone to argue with. It
is not our job to win an argument with a citizen.
- Citizens are people who bring us their needs.
It is our responsibility to respond to those needs in the most
effective manner possible.
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