Onondaga County Department of Water Environment Protection

Connect with Onondaga County

Our team at WEP is here to assist you with any inquiries, concerns, or feedback related to Onondaga County sewer utility services.

Whether you need to report an issue, ask a question, or want to learn more about our services, please feel free to reach out to us!


Sewer Service House Call Requests Experiencing sewer issues? Call 315-435-3157 Sewer Service representatives are available 24/7/365 for immediate assistance and emergency sewer calls. Sewer Service House Call FAQ: What to Expect Customer Service Phone: For general inquiries, call our main reception desk at 315-435-2260, Monday to Friday, 9 a.m - 3 p.m. Online Form: Prefer to reach out online? Please fill out our Contact Form and we will get back to you as soon as possible. Office Locations Administration 650 Hiawatha Blvd West Syracuse, NY 13204-1123 Phone: 315-435-2260 Hours: 9:00 am to 3:00 pm Plumbing Control 650 Hiawatha Blvd West Administration Building, 1st Floor Syracuse, NY 13204-1123 Phone: 315-435-6614 Fax: 315-435-5425 Hours: 8:00 am to 3:30 pm Laboratory & Collection System Maintenance 7120 Henry Clay Blvd Liverpool, NY 13088-5344 Phone: 315-435-5402 Hours: 8:30 am to 3:00 pm Fleet Services 500 Hiawatha Blvd West Syracuse, NY 13204-1123 Phone: 315-435-2260 Hours: 7:00 am to 3:00 pm Vendors / Sales Contact the Onondaga County Division of Purchase for all vendor inquiries, including bids, procurement policies and procedures, and vendor sales and services.

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