header graphic
Connect with Onondaga County Like Us On Facebook Follow Us On X (Twitter) Watch Us On Youtube

Online Payments
Pay for Child Care, HEAP, Medicaid, Snap/Food Stamps, or Temporary Assistance

Community Partner Info

Commissioners Office
John H. Mulroy Civic Center
421 Montgomery St.
Syracuse NY, 13202

Mon-Fri, 8am-4pm


ATTENTION: Our Department's phone numbers have been updated. Please review our updated phone numbers on our FAQ Page. Thank you!

Welcome to the Onondaga County
Department of Social Services – Economic Security


Hours of Operation: 8am-4pm Monday-Friday

Call: (315) 435-2700 for SNAP (food stamps)

(315) 435-2825 for Temporary Assistance (TA)

(315) 435-8295 for Home Energy Assistance (HEAP)

(315) 435-5683 for Child Care Assistance

Please visit our FAQ Page to see a full list of our department phone numbers. You can apply for the above programs by phone or on the 2nd Floor of the Civic Center.


You may apply for SNAP (food stamps), Temporary Assistance, and HEAP (Home Energy Assistance Program) by going to: mybenefits.ny.gov
Corona Virus Update
ATTENTION: Please review the important notices below.
Protect Yourself from EBT Skimming Video(s): English--Espanol
Emergency Broadband Benefit Program
Coronavirus (COVID-19) Funeral Assistance
OTDA has created a helpline for those of you with questions regarding the Pandemic EBT (school lunch) Benefit. The number is 1-833-452-0096.
For information regarding Adverse Childhood Experiences (ACEs), please follow this link.
This new benefit may be for you! The Affordable Connectivity Program is an FCC program that can help connect families and households to internet service. To find out if you may be eligible and steps to enroll, please follow this link.
You may be eligible for help paying overdue water & sewer bills! Visit Low Income Household Water Assistance Program (LIHWAP) for more information.
In need of childcare but not sure where to start? With the help of some partners, we have put together a presentation, "Navigating the Childcare Selection Process and Paying for Care," that can provide all the information you may need to learn about your childcare options. Click here to watch.

2 Gen Onondaga - Click Here2Gen Onondaga
A New Program through DSS-ES: Launching in 2022, 2Gen Onondaga will focus specifically on helping to break the cycle of generational poverty for families in our county.

Call 211 CNYNeed Assistance but not sure where to start? Dial 2-1-1 or visit 211CNY for help finding services for you.

NY Doc Submit
Click the image to visit the site or click the link below.
NY Doc Submit Spanish
Haga clic en la imagen para visitar el sitio o haga clic en el enlace a continuación.
Effective immediately, the NYDocSubmit App will be the main way to submit documentation for Temporary Assistance, SNAP, HEAP, and Medicaid. If you are unable to access the app, you can send documentation via fax, postal mail, or MyBenefits.gov.
We will no longer be accepting documents by email.

You can access NYDocSubmit via the Apple App Store and Google Play App Store for free.
For more information, please visit:https://otda.ny.gov/programs/nydocsubmit/ or call any of the numbers under ‘Contact Us’

Applications for SNAP, HEAP, TA & Daycare must be submitted via mail, mybenefits.gov, or fax. We will no longer be accepting documents by email.
 APPLICATIONS for all stated programs should NOT be submitted through this system.

Thank you for visiting us today!

  Evicition Help

OTDA has created a helpline for those of you with questions regarding the Pandemic EBT (school lunch) Benefit. The number is 1-833-452-0096

Save money on your phone bills with lifeline! Click on the link below for details!!
Lifeline Flyer

To Provide Feedback About the Disability Accessibility of An Onondaga County Department's Website, Click Here to Access the Department's Contact Page

© 2001-  Onondaga County, New York  All Rights Reserved.   |  Ongov.net  |  Privacy Statement | Directions & Parking | Language or Disability Access Assistance