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COVID-19 Information

 

 

During this time of uncertainty, Onondaga County’s Department of Water Environment Protection (WEP) continues to stand ready to provide essential and critical sewer service to the 21 municipalities within the County’s Consolidated Sanitary District.  
In response to ongoing developments relating to the (COVID-19) pandemic, WEP has enacted interim protocols to keep our staff and the public safe and ensure uninterrupted wastewater services to the more than 140,000 customers in the CSD.  The information below explains how we have adapted the way we do business during this time. 
  1. Plumbing Control

Plumbing control provides a critical public health service for Onondaga County residents. Its goal is to see that plumbing installations conform to local laws and public health standards to promote the safety and public health of county residents.  Plumbing Control will continue to provide these services; however, they will be provided electronically until further notice. No public access will be allowed into the Plumbing Control Offices.  All application materials and inspection information shall be submitted electronically to the Plumbing Control Supervisor, Dennis Miesner (dennismiesner@ongov.net).   Guidance on electronic process can be found here.

In the event of an Emergency, you can reach Dennis Miesner at 315-640-2005

 

Additional information about plumbing control is available here: http://ongov.net/wep/plumbing-control.html

 

       2.  Sewer Service Calls

WEP responds to more than 4,000 trouble calls and service requests from homeowners and businesses that are having trouble with their sewers every year. If you’re having a sewer issue, please Call (315) 435-3157 – the number is answered 24 hours a day. 

In order to mitigate potential exposure to our employees and customers, the Department of Water Environment Protection (WEP) will be eliminating face to face contact when performing sewer lateral service calls. Until further notice, we ask that you do not go out to speak with the field staff while they are working at your location. WEP staff will contact you by phone or by written notification of the resolution of the service lateral issue you experienced.  We appreciate your cooperation and support of our efforts at social distancing!

For further information regarding our house call services http://ongov.net/wep/sewer-service-requests-faq.html

 

wipe image

During this difficult time we are reminding folks that “Wipes Clog Pipes”!   Please remember that items like wipes, napkins, tissues, paper towels, q-tips, and other personal and cleaning products should NEVER be flushed down the toilet.  Those items should be discarded in the trash – otherwise they could cause backups in basements and sewer collection systems. 
For additional information on “Flushing Wisely”, please visit:
https://www.wef.org/news-hub/wef-news/water-sector-request-flush-wisely/

 

 
 

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