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The work involves responsibility for managing, planning, organizing and directing the operation function of the Onondaga County Department of Emergency Communications' 9-1-1 Communication Control Center (CCC). The operation function involves responsibility for overall supervision of all communication staff assigned to operate the Communication Control Center. Duties include overall day to day management of all functions that support communications operations which include the following: computer aided dispatch, two-way radio communications, evaluation functions, ACD call management and adherence to policy-procedures for a multiple discipline operation. Work is performed under the general supervision of the Commissioner of Emergency Communications. This position requires significant interaction with the Commissioner and the Deputy Commissioner of Emergency Communications (Administration), as well as other department's within the county public safety community and the general public. Both general and direct supervision is exercised over CCC staff. Work performed is often highly sensitive and confidential in nature. An employee in this class may assume the duties and responsibilities of the Commissioner of Emergency Communications in their absence.

Does related work as required.


Manages, plans, organizes and directs all call-taking and dispatching activities and operations of the 911 CCC.

Assesses the existing activities and operations; takes remedial action as required.

Coordinates operations of the CCC with other emergency communication agencies within the county public safety community.

Establishes and maintains uniform operations methods and procedures for all call-taking and dispatching activities.

Monitors and inspects all Center facilities and takes remedial action where required.

Oversees the operation of the CCC's operations division to ensure compliance with established rules, regulations and standards.

Exercises general and direct supervision over Center staff responsible for center operations.

Conducts confidential and highly sensitive investigations and makes both oral and written reports to the Commissioner.

Prepares routine and special reports as required or as directed by the Commissioner.

May assume the duties and responsibilities of the Commissioner in their absence.


Thorough knowledge of modern emergency communication practices and procedures, especially those relating to the operation of a CCC.

Thorough knowledge of the principles and methods of management, administration and supervision.

Thorough knowledge of Center policy and procedures, and objectives.

Thorough knowledge of the laws, regulations and statutes relating to the operation of an emergency communications system and laws relating to emergency communications.

Thorough knowledge of the functions and methods of related public safety agencies within the municipality.

Good knowledge of personnel practices and labor relations procedures, including contractual regulations and compliance as related to employee of a CCC.

Working knowledge of the budgetary process and ability to develop operations annual operating budget.

Ability to conduct internal investigations and take necessary action.

Ability to plan, organize and direct the operation of the CCC including the call-taking, computer aided dispatch, two-way radios and ACD call management.

Ability to evaluate subordinate staff in the performance of their prescribed duties and take remedial action where appropriate.

Ability to communicate effectively with the public.

Physical condition commensurate with the demands of the position.



5/93 Revised