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ASSISTANT DIRECTOR, VETERANS SERVICE AGENCY
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for assisting the Veterans Service Director in administering the activities of the Onondaga County Veteran's Service Program, which assists veterans in obtaining benefits under various Federal and State Statutes. The incumbent is responsible for the preparation and filing of claims and for advising veterans in matters pertaining to veteran's rights and benefits. Work is performed within the scope of established laws, rules and regulations pertaining to veteran's benefits and the employee is expected to use considerable initiative and judgement in the interpretation of the rules and regulations and in finding solutions to difficult personal problems. The incumbent acts in place of the Director in his/her absence. Does related work as required.
TYPICAL WORK ACTIVITIES
Assists in the administration of the activities of the Onondaga County Veteran Service Agency;
Personally interviews claimants in need of assistance.
Confers with claimants or others by telephone, in writing or electronically.
Confers with medical, mental health, and social work professionals on issues relating to veterans’ current and previous disabilities, nexuses and relationships.
Prepares and processes claims, applications and appeals for pensions, compensation, medical treatment and other military service benefits;
Procures documentation required for validation of claims and follows up on the claims process to assure prompt action.
Attends conferences held by the Veterans Administration and other government agencies to further knowledge of changing laws, programs and benefits.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of federal, state and local legislation affecting war veterans, survivors and dependents;
Thorough knowledge of benefits and services available to claimants;
Ability to establish and maintain good public relations and to deal understandingly with veterans problems;
Ability to plan, supervise and review the work of others;
Ability to communicate effectively both orally and in writing.
Candidates must have served in the United States military and received a discharge or separation from service under honorable conditions and have three (3) years of work experience, or its part-time equivalent, in program administration or public relations.
Date Revised: January 2013