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VISITOR CENTER SUPERVISOR
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for providing initial visitor contact services to
the public at a visitor center of Onondaga County Parks. The various duties include
greeting visitors, disseminating information, light cleaning, admissions, registration
or other related duties when requested. Supervision is received from an administrative superior. Supervision is exercised over part-time and/or seasonal employees. Does related work as required.
TYPICAL WORK ACTIVITIES
Greets visitors and assists them with general information.
Answers telephone, responding to general questions from the public.
Registers individuals and groups for special programs or tours.
Performs light cleaning such as sweeping and/or mopping floors, wiping counters, cleaning glass and dusting, cleaning restrooms.
Cares for plants in entry area of visitor center as well as seasonal flower boxes, planters and gardens.
Monitors and keeps brochure racks stocked.
Collects survey information as directed.
Records visitations and prepares related reports as needed.
Collects admission fees, makes change, reconciles admission receipts, operates cash register and dispenses tickets to the public for admittance to the facilities.
Takes a locked bank deposit bag to the bank on occasion.
Supervises, schedules, and trains employees in areas such as customer service and cash register operations.
Tracks budget for staff costs to ensure that annual allocation is not exceeded.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Ability to perform computer based register operations.
Ability to use tact and courtesy when dealing with the public.
Ability to follow both oral and written instructions.
Ability to perform simple custodial tasks.
Ability to train, assign, supervise, and review the work of a small group of employees.
Physical condition commensurate with the demands of the position.
Two (2) years of work experience, or its part-time equivalent, in customer service, retail, or sales, one (1) year of which must have been in a supervisory capacity.
2/09 - Revised