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WELFARE MANAGEMENT SYSTEM COORDINATOR
DISTINGUISHING FEATURES OF THE CLASS
This is an administrative and managerial position involving the implementation, operation and monitoring of information technology and resources within the Onondaga County Department of Social Services. An employee in this classification oversees the purchase, installation, evaluation and maintenance of the computer systems and related components and the purchase, modification or creation of software for the operation of the information system. Responsibilities include managing the operation of internal information systems within the department (records management), and in generating information for planning and policy uses. This position is distinct from programming, analytical or technical support classifications in that there is no involvement in the development of the computer systems,its language, specifications, or design. Supervision is exercised over a large staff of administrative, professional,technical and clerical workers. Does related work as required.
TYPICAL WORK ACTIVITIES
Coordinates installation and implementation of New York State’s Welfare Management System among local users and state systems staff.
Determines the need for Welfare Management System equipment or personal computers within the department.
Determines the need for software applications and coordinates the writing of software programs as necessary.
Acts as liaison with New York State technical staff for the integration of State and local information systems.
Administers, manages, and supervises various units related to the production of information within the department, including records management and data entry.
Coordinates a user support group within the department.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of the principles and practices of administration as applied to social service systems.
Good knowledge of supervisory techniques and practices.
Good knowledge of computer technology and information systems as utilized in a social services environment.
Good knowledge of software applications.
Ability to evaluate technology and information systems.
Ability to manage and supervise a large staff of management, supervisory, professional and clerical employees.
Ability to organize and administer research studies.
Ability to prepare written summaries and reports.
Ability to evaluate systems operations and usefulness.
Promotion: One (1) year of permanent competitive class status in the title of Assistant Welfare Management System Coordinator; Or Two (2) years of permanent competitive class status in the titles of Supervisor of Administrative Analysis (Social Services) or Income Maintenance Supervisor 2; OR Four (4) years of permanent competitive class status in the title of Income Maintenance Supervisor I.
A. Graduation from a regionally accredited college or university of one accredited by the New York State Board of Regents to grant degrees with a baccalaureate degree and four (4) years of professional level work experience, or its part time equivalent, in information systems coordination or computer user support services in a social services or income maintenance environment, at least two (2) years of which must have been in a supervisory capacity; or,
B. Eight (8) years of paraprofessional or professional level work experience, or its part time equivalent in the field of information systems, at least four (4) years of which must have been professional level work experience in information systems coordination or computer user support services in a social services or income maintenance environment, at least two (2) years of which must have been in a supervisory capacity; or,
C. An equivalent combination of training and experience as defined by the limits of A and B above.