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DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for determining eligibility of applicants for tenancy in public housing or subsidy of private housing and recertification of tenants and recipients for continued eligibility in housing programs. The work is carried out under the general supervision of administrative supervisors depending upon area of assignment, Housing Occupancy Unit ("Section 23") or Housing Assistance Payments Unit ("Section 8") in the Syracuse Housing Authority (SHA). Employees in this class carry out their tasks through applying knowledge of rules and regulations of the tenant selection program to which assigned; interviewing and human relations skills; and, applying eligibility guidelines of the Federal Department of Housing and Urban Development (HUD). Supervision is not exercised by employees in this class. Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner. Does related work as required.
TYPICAL WORK ACTIVITIES
Accepts, records, codes and verifies for completeness applications for tenancy under the subsidized housing programs sponsored by HUD.
Gathers information relating to application process by interview, home visit or telephone.
Reviews applications against eligibility criteria for respective housing program(s) depending upon assignment.
Recommends approval or disapproval of application or recommends amount of housing assistance payment to eligible applicants.
Recertifies, based upon income, credit and related financial criteria, tenants or recipients continued eligibility for public housing or subsidy of private housing on a periodic basis according to HUD criteria.
Establishes and maintains client files and computer records including posting documents, updating case notes and income calculations.
Provides information regarding program purposes, eligibility criteria, housing availability and related matters to applicants and participants (tenant and landlord) in program, as well as other agencies in the community.
May try to resolve or refer housing related problems of applicants or tenants who may be distraught due to family problems, eviction or property condition.
May prepare and/or type letters, memoranda and reports regarding housing programs of Syracuse Housing Authority (SHA).
May provide training to new staff.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Working knowledge of tenant selection criteria established by HUD.
Working knowledge of techniques of investigating financial assets.
Working knowledge of economic and social factors related to housing.
Skill in interviewing.
Ability to relate well to applicants, tenants and landlords who participate in housing programs, some of the former acting distraught or upset concerning housing related problems.
Ability to apply HUD criteria relating to eligibility for public housing or housing assistance payments.
Ability to understand and interpret HUD forms and regulations.
Ability to enter and process information in a menu based computer system.
Ability to communicate effectively, both orally and in writing.
Physical condition commensurate with the demands of the position.
Two (2) years of permanent competitive class status in a clerical position in the Syracuse Housing Authority.
A. Graduation from a regionally accredited or New York State registered college or university with an associate degree in social science or human services or human resources and two (2) years of work experience, or its part-time equivalent, in community organization, social services, program eligibility determination, property management, public contact or a closely related field; or,
B. Four (4) years of work experience, or its part-time equivalent, in community organization, social services, program eligibility determination, property management, public contact or a closely related field; or,
C. An equivalent combination of training and experience as defined by the limits of (A) and (B).