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TENANT SERVICES SPECIALIST
DISTINGUISHING FEATURES OF THE CLASS
This work involves assisting the administration of the Syracuse Housing Authority in providing services to tenants and in handling the more serious or difficult tenant problems. Under the direct supervision of an administrative superior, an employee in this class performs a variety of administrative and tenant relations activities of a responsible nature, such as unresolved problems from the tenant services' units, police or security problems, lease violations, evictions, notices to staff from the administration and related matters.
This position is distinguished from Tenant Services Organizer by the higher level of responsibility, administrative duties and the wider scope of responsibility.
Work is assigned and reviewed by an administrative superior through review of written work and frequent meetings with supervisor. An employee in this class is expected to perform assigned tasks with independence and good judgment, consulting supervisor for guidance' in unusual or serious matters. Supervision may be exercised over work rent agreement employees. Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner. Does related work as required.
TYPICAL WORK ACTIVITIES
Receives complaints from tenants regarding problems with maintenance, other tenants, relations with Housing Authority administration, lease violations and related matters.
Refers complaints to appropriate person, Housing Authority department or outside agency and follows up on referral to insure resolution of complaint.
Evaluates cases involving tenant lease violations and determines appropriate steps to be taken, such as warning notice, meeting with tenant, or possible eviction letter.
Meets with tenants regarding lease violations to try to resolve problems with tenants and to advise tenant of possible eviction if problem is not resolved.
Prepares eviction letters by collecting information from complaint records, security reports, maintenance files and other sources and drafting letter for the administration.
Acts as a liaison between tenant organization leaders and the Housing Authority administration by hearing concerns of the tenant leaders, scheduling meetings with housing Authority administrators and generally keeping communication channels open.
Assists the administration in tenant grievance hearings by setting up hearing, contacting board members, providing eviction material and documentation to attorney, recording the hearing and similar administrative tasks.
Acts as a liaison between the Housing Authority and agencies providing funding to the Authority by performing as central contact person for administrative details, preparing fiscal reports, budgets and proposals and submitting any required paperwork to the funding agency.
Assists the Director and Assistant Director with personnel related matters such as communicating notices and directives to staff, devising "in house" office forms, answering questions from staff, contacting employment references listed by job applicants, conducting training sessions on agency policies and procedures and related matters as directed.
Provides tenant services such as drafting notices to tenants, answering questions and responding to complaints and problems.
Prepares various reports as required, such as monthly fiscal reports to funding agencies, quarterly tenant employment reports, program proposals and budgets to obtain funding and other special reports as directed.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the policies, organization and operation of the Syracuse Housing Authority.
Good knowledge of the needs, problems and interests of low income people.
Ability to establish and maintain effective working relationships with staff, tenants and community agencies and deal effectively with people In difficult situations.
Ability to gather and organize pertinent data.
Ability to prepare clear and concise written reports.
Ability to communicate effectively with others on both an individual basis and in group meetings.
Ability to prepare simple fiscal reports and budgets.
A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Baccalaureate Degree in education, social work, human services or resources, social science, public administration or a field closely related to the aforementioned and one (1) year of professional level work experience, or its part time equivalent, in assisting in the administration of or providing a human services program; or,
B. Five (5) years of paraprofessional or professional level work experience, or its part time equivalent, in education, social work, *human services or resources, social science, public administration or a field closely related to the aforementioned, one (1) year of which must have been in a professional level capacity in assisting in the administration of or providing a human services program; or,
C. An equivalent combination of training and experience as defined by the limits of (A) and (B) above.
*note - Human Services comprise those career fields in which practitioners help others to solve their physical or emotional problems or to meet their physical, emotional or mental needs, or to enhance their cultural, social, spiritual or physical conditions. Practitioners in this class are typically characterized by working with people on an individual or group basis. Responsibility for the custody or detention of individuals or for determining program eligibility is not considered qualifying experience.