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SUPERVISOR OF ACCOUNT COLLECTIONS
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for the collection of delinquent residential and commercial accounts in a timely and efficient manner for the Onondaga County Water Authority. An employee in this classification is responsible for reviewing the accounts receivable records and delinquent account records and for contacting those customers with delinquent accounts to arrange for payment Tact and courtesy are essential in dealing with difficult situations yet the employee must also pursue the resolution of outstanding accounts. Supervision is received from the Customer Service Manager who allows the incumbent a large degree of initiative and judgment in the performance of duties and the achievement of work goals. Supervision is exercised over a small number of employees involved in the review and collection of outstanding accounts. When assigned fieldwork visits in the ordinary course of business, the employee will be required to operate a motor vehicle. Does related work as required.
TYPICAL WORK ACTIVITIES
Reviews records of outstanding accounts and supervises clerical employees in delinquent account collection.
Contacts customers by telephone and in person to discuss collection and payment if necessary.
Coordinates collection and payment arrangements with the Customer Service Manager.
Supervises a small number of clerical employees involved in account collection and coordinates employees involved with location of curb boxes, service shutoffs and service restoration as needed.
Updates individual account information in the computer billing system to reflect collection efforts and payment arrangements, in a timely manner.
Assists in the development and revision of the Water Authority’s credit and collection policies and procedures.
Prepares reports regarding status of delinquent accounts and collection activities.
Acts as liaison with an outside collection agency for uncollectible accounts.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of the practices and procedures of credit and account collection.
Good knowledge of the principles and practices of supervision.
Good knowledge of arithmetic computations including basic account keeping procedures.
Ability to collect delinquent accounts in a timely, efficient and effective manner.
Ability to effectively plan and assign the work of subordinates.
Ability to use tact and courtesy in dealing with customers.
Ability to maintain billing and collection records.
Ability to use computer spreadsheets and word processing equipment.
Ability to communicate effectively.
Physical condition commensurate with the demands of the position.
PROMOTION One (1) year of permanent competitive class status as an Account Clerk III; or, two (2) years of permanent competitive class status as an Account Clerk II.
A. 1. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an associates degree in accounting or business administration or completion of sixty (60) semester credit hours which must include at least twelve (12) semester credit hours in accounting, and
2. Two (2) years of work experience, or its part-time equivalent, in credit and collections work; or,
B. Four (4) years of work experience, or its part-time equivalent, in credit and collections work, or
C. An equivalent combination of training and experience as defined by the limits of (A) and (B).
07/2002 Date of Original Composition