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DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for performing technical work involving the processing of permit applications, calculating fees, issuing permits, and reviewing development plans for zoning compliance and completeness. An employee in this class receives, logs, routes, and tracks various permits being processed; provides information to developers, contractors, homeowners, members of the public and private agencies at the counter and by telephone; and maintains related files and records. General supervision is received by a higher-level employee. Does related work as required.
TYPICAL WORK ACTIVITIES
Assists the public at the counter, processing plans, forms and permit applications for zoning procedures, and entitlements.
Reviews permit applications, plans and specifications for compliance with applicable codes and standards; calculates fees in accordance with established fee schedules; inputs information into computer.
Advises developers, contractors, homeowners, members of the public and private agencies at the counter and by telephone on matters pertaining to zoning codes, plan requirements, specific plan regulations, permitting and plan checking procedures, and other information required by law.
Maintains permit forms and handout materials related to permit requirements and issuance, and provides clerical assistance.
Responds to inquiries and provides information related to permit procedures, policies and functions at the counter and over the telephone.
Coordinates the tracking, routing, and filing of plans and permits.
Calculates and determines a variety of fees for permits, taxes and other charges.
Maintains records and logs of plans and applications submitted; directs the filing and routing of plans and permits to appropriate staff.
Works with staff to complete permit applications, and track various permits being processed.
May assist with departmental clerical activities.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of processes and procedures associated with various zoning permits.
Good knowledge of record keeping and records management practices.
Good knowledge of zoning codes and requirements.
Good knowledge of personal computers and relative software applications.
Ability to consistently use good customer service practices.
Physical condition commensurate with the demands of the position.
Two (2) years of work experience, or its part time equivalent, issuing permits in a municipality or similar organization, which requires the interpretation and application of policies, rules, and regulations.